Southwest Airways has apologised after a member of its employees mocked a five-year-old woman’s identify.
Traci Redford and her daughter, Abcde (pronounced ab-si-dee), had been en route house to El Paso, Texas, from California’s John Wayne Airport when the incident occurred.
A gate agent allegedly started laughing and took a photograph of the kid’s boarding go and posted it on-line.
Airline spokesperson Chris Mainz provided the household a “honest apology”.
In a statement to Buzzfeed News, Mr Mainz mentioned the worker’s social media publish “just isn’t indicative of the care, respect, and civility” the airline expects.
“We take nice pleasure in extending our Southwest hospitality to all of our clients,” the assertion reads.
Ms Redford told broadcaster ABC7 that the airline “hadn’t performed something” for 2 weeks after she had filed a proper grievance.
Ms Redford mentioned the gate agent “began laughing, pointing at me and my daughter, speaking to different workers”, and her daughter had requested her why they had been mocking her.
“She mentioned: ‘Mother, why is she laughing at my identify?’ And I mentioned not everybody is sweet and never everybody goes to be good and it is unlucky,” Ms Redford mentioned.
Vocativ, a information and knowledge web site, printed a chunk in 2014 saying there were at that time 328 children in the US named “Abcde”, in keeping with the Social Safety Administration.