UK airports have made “vital enhancements” in offering help for passengers with mobility issues, the trade regulator has stated.
The Civil Aviation Authority (CAA) stated that for the primary time, no airports had been given a “poor” ranking.
Manchester, which was the one airport to obtain “a poor” ranking final yr, was moved out of the bottom class.
Nevertheless, it was instructed to take quick motion to reverse a current decline in efficiency.
The CAA stated that in April, when Manchester switched to a brand new supplier of particular help, “the transition didn’t go in addition to deliberate”.
“We’ve got instructed senior administration we anticipate quick and efficient motion to be taken to reverse this current decline in efficiency,” the CAA stated in its report.
In response, Manchester Airport stated: “We acknowledge that there’s additional to go and we’re investing vital extra sources to enhance providers for passengers on this space, no matter their accessibility or different necessities.”
In March, a woman with chronic fatigue syndrome accused Manchester Airport of treating her like “cargo” and “cattle” following a long-haul flight.
Jessica Stafford, 29, booked a particular help service as she wanted assist to maneuver via the airport.
However she discovered the expertise “distressing” and “humiliating” after being requested to stroll to gather her personal wheelchair.
She stated she was instructed understaffing was in charge.
The report from the CAA is its fourth annual evaluation of mobility help.
It discovered file three.7 million passengers had been assisted at 31 airports between 1 April 2018 and 31 March this yr.
The CAA rated the service of 14 airports as “superb”, and 16 as “good”. Solely Manchester was labeled as “wants enchancment”.
“These outcomes present vital enhancements to the expertise many disabled passengers confronted earlier than our reporting started,” stated Paul Smith, customers and markets director on the CAA.
“Whereas it’s good to see the overall enhancements, airports might want to proceed to work onerous to enhance,” it added.